ALLCASTLE PRINCETON + Security Cameras

Retail return fraud

Return fraud is no small problem for retailers. The National Retail Federation's (NRF) 2017 Customer Returns in the Retail Industry Report estimates industry-wide return fraud and abuse to be in the $9.6 to $14.8 billion range. Return fraud represents a particular problem during the holidays. NRF estimates that return fraud during the holidays is 23 percent above full year rates, due in large part to 20 percent higher return rates and seasonal hiring practices.

Yet with an estimated 34.8 percent of gift recipients returning at least one gift item during the holiday season, according to the same report, retailers simply must accept returns in order to provide good customer service. And so retailers pursue the delicate balance between serving their legitimate customers and protecting themselves against fraud.

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Retail return fraud + Security Cameras